Definitions:
1.1. Service Provider: Trans Makeover, located at Wijde Wormer 260, registered with the Dutch Chamber of Commerce under number 56989806.
1.2. Client: the natural person or legal entity making use of the services provided by the Service Provider.
1.3. Services: all services offered by the Service Provider, including, but not limited to, on-site treatments and personal coaching.
Applicability:
2.1. These general terms and conditions apply to all offers, quotations, agreements, online bookings, and services between the Service Provider and the Client.
Quotations and Agreements:
3.1. All quotations are non-binding and valid for 14 days from issuance, unless otherwise stated. Price changes are reserved.
3.2. An agreement is established once the Client has accepted a quotation in writing, made a booking (by email, website, or phone), or the Service Provider has begun providing the services.
Performance of Services:
4.1. The Service Provider will perform the services to the best of their knowledge and ability and in accordance with professional standards.
4.2. The Client shall ensure that all information necessary for the proper execution of the services is provided to the Service Provider in a timely manner.
4.3. The Service Provider is not liable for damages resulting from incorrect or incomplete information provided by the Client.
Payment:
5.1. Payment must be made within 14 days of the invoice date, unless otherwise agreed.
5.2. An appointment is only confirmed once payment has been made, unless otherwise agreed. Preparations for an appointment will only commence once payment is received.
5.3. Payments made via the website and payment links are processed through the Mollie payment platform. The recipient of the payment is “Coaching by Lux via Mollie,” with the description “Order/payment request coachingbylux.com” along with an order number for identification.
Cancellation and Rescheduling of Appointments:
6.1. Appointments must be canceled or rescheduled at least 14 days in advance. For cancellations between 14 and 7 days before the appointment, the Client is entitled to a 50% refund of the appointment fee. For earlier cancellations, a 25% charge will apply. For cancellations within 7 days of the appointment, the Service Provider may charge the full appointment fee.
6.2. If costs have been incurred by the Service Provider in preparation for the appointment, these will be deducted from any refundable amount. The Client will be informed of these costs and the calculation of the refundable amount.
Liability:
7.1. The Service Provider is only liable for direct damages resulting from intentional acts or gross negligence by the Service Provider.
7.2. The liability of the Service Provider is in any case limited to the amount covered by the Service Provider’s liability insurance.
7.3. The Service Provider is not liable for indirect damages, such as consequential damages, lost profits, missed savings, and damages due to business interruption.
Complaints:
8.1. Complaints regarding the performance of the services must be submitted to the Service Provider in writing and with reasons, within 14 days of discovering the shortcoming.
8.2. The Service Provider will respond in writing within 14 days of receiving the complaint and, if possible, propose a solution.
8.3. If the complaint is justified, the Service Provider will re-perform the services correctly, unless this is demonstrably useless for the Client.
Confidentiality:
13.1. Both parties are required to maintain confidentiality of all confidential information obtained from each other or from another source within the context of the agreement. Information is considered confidential if indicated as such by the other party or if it follows from the nature of the information.
Modification and Interpretation of General Terms and Conditions:
15.1. The Service Provider reserves the right to amend these general terms and conditions. Amendments take effect once published on the Service Provider’s website or otherwise communicated to the Client.
15.2. If one or more provisions of these general terms and conditions are void or annulled, the remaining provisions remain in full force. In such cases, the parties will consult to agree on a new provision to replace the void or annulled provision, as closely as possible in line with the purpose and scope of the original provision.
Force Majeure:
16.1. In these general terms and conditions, force majeure means all external causes, foreseen or unforeseen, beyond the Service Provider’s control, preventing the Service Provider from fulfilling its obligations.
16.2. During force majeure, the Service Provider’s obligations are suspended. If the force majeure period lasts longer than four months, either party has the right to dissolve the agreement without any obligation to compensate the other party.
16.3. If the Service Provider has partially fulfilled its obligations before the onset of force majeure, or can only partially fulfill its obligations, it is entitled to invoice the completed or executable part separately. The Client is obliged to pay this invoice as if it were a separate agreement.
Privacy and Personal Data:
17.1. The Service Provider processes the Client’s personal data in accordance with applicable laws and regulations on data protection, including the General Data Protection Regulation (GDPR). The Service Provider will take appropriate technical and organizational measures to protect the Client’s personal data against unlawful processing.
17.2. The Service Provider will not retain the Client’s personal data longer than necessary for the purposes for which it was collected, unless a longer retention period is legally required or permitted.
Final Provision:
18.1. The latest version of the general terms and conditions can be found on the Service Provider’s website and will be sent free of charge upon request.
18.2. In cases not covered by these general terms and conditions, the parties will seek to reach a solution in mutual consultation.
Trans Makeover
Wijde Wormer 260
2905TZ Capelle aan den IJssel
The Netherlands
info@transmakeover.com
www.transmakeover.com
Chamber of Commerce Number 56989806
Last modification date: Thursday, November 14, 2024